Store Regulations

§ 1 General Provisions

1. The owner of the website at sklep.polberis.pl is POLBERIS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Osowice 25, entered into the register of entrepreneurs of the National Court Register kept by the District Court POZNAŃ - NOWE MIASTO I WILDA, IX Commercial Division of the National Court Register under KRS number 0000905134, NIP: 6653039625, REGON 389146274, with a share capital of PLN 100,000.00.
2. The Regulations define the rules for using the Website and its functionalities, including, among others, the type and scope of services provided, including electronic services provided by its owner, the conditions and rules for placing orders, technical conditions, the method of concluding and terminating distance contracts, rules and deadlines for payment, delivery terms, and complaint procedures.
3. You can contact the Seller by email at biuro@polberis.pl or by phone: +48 632 614 202.

§ 2 Definitions

1. Price – the monetary value that the Client is obliged to pay to the Seller.
2. Business day – a day from Monday to Friday, excluding public holidays.
3. Delivery – means providing the Goods to the Client by the Seller.
4. Civil Code – the Civil Code Act of April 23, 1964.
5. Client – an entity purchasing a good for personal consumption and acquiring ownership rights, or intending to make a purchase. This includes a natural person with full legal capacity, and in cases provided by generally applicable law, also a natural person with limited legal capacity, a legal person, or an organizational unit without legal personality, which is granted legal capacity by law, who has concluded or intends to conclude a Contract with the Seller.
6. Consumer – a natural person performing a legal act with an entrepreneur not directly related to their business or professional activity (definition based on Art. 22¹ of the Civil Code).
7. Offer – a proposal of Products available on the Website, including essential information about the Product or Service. The Offer may also contain usage instructions or detailed conditions for using a specific function (if available).
8. Privacy Policy – a document specifying the principles of personal data processing, available at https://sklep.polberis.pl/polityka-prywatnosci.
9. Product – any Good or Service within the meaning of Art. 2 point 3 of the Act on Counteracting Unfair Market Practices; the Product is paid unless stated otherwise.
10. Physical Product – a product subject to physical shipment via mail/courier or which can be picked up in person.
11. Entrepreneur – a natural person, legal person, or organizational unit without legal personality, granted legal capacity by a separate law, conducting business in their own name using the Service.
12. Entrepreneur with consumer rights – a natural person concluding a contract directly related to their business, when the content of that contract indicates that it is not professional in nature, particularly regarding the subject of the business registered in the Central Registration and Information on Business.
13. Regulations – these Sales Regulations defining the rules for using the Website, placing orders, and implementing orders by the Seller.
14. Website – the page sklep.polberis.pl, where the Seller conducts the sale of Products.
15. Seller – POLBERIS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office in Osowice 25, registered in the National Court Register as above.
16. Goods – an item subject to a contract between the Seller and the Client.
17. Contract – mutual arrangements between the Seller and the Client specifying mutual rights and obligations.
18. Distance contract – a contract concluded without simultaneous physical presence of the parties, using exclusively one or more means of distance communication until the contract is concluded.
19. Service – any act involving an intangible element affecting the Client or their items, which does not transfer ownership rights.
20. Electronic service – a service provided electronically via the Website; service within the meaning of Art. 2 point 4 of the Act on Providing Electronic Services.
21. User – an entity using the Website.
22. Purchase – the transfer of ownership to the Client, either paid or free of charge.

§ 3 Electronic Services on the Website

1. The following electronic services are available on the Website: contact form, search engine, product filtering, language change, adding to wishlist, cookie consent management window, “recommend to a friend” feature.
2. These services are provided as described directly on the Website.
3. Providing Electronic Services to Clients on the Website takes place under the conditions specified in the Regulations.
4. Using electronic services involves transmitting data via the Internet, which carries risks inherent to the network.
5. Transmitting content that is unlawful or illegal is prohibited, including materials promoting terrorism, depicting child sexual abuse, promoting racism or xenophobia, or infringing intellectual property rights. Detailed information about prohibited content is provided in the paragraph "Content Restrictions – Illegal Content and Content Contrary to Regulations, Reporting Illegal Content, Contact Point" of these Regulations.

• 4 Rules for Concluding Contracts

1. The Regulations and the Offer define the terms of cooperation and conditions for fulfilling the contract.
2. The Regulations are provided to the Client free of charge. The Client may save, download, or print them at any time from the Website.
3. The Client may not place an Order using incorrect personal data, anonymously, or under a pseudonym.
4. The Regulations and Offer do not limit or exclude rights of a Consumer or an Entrepreneur with consumer rights arising from mandatory legal provisions.
5. In case of discrepancy between the Regulations and the Offer, the Offer prevails.
6. The Contract is concluded upon clicking the button clearly indicating the intent to purchase with obligation to pay, or upon express confirmation of intent to place an order electronically.
7. Receipt of the order will be confirmed electronically.
8. The Client is prohibited from delivering unlawful content and must use the Website in accordance with applicable law, Regulations, and good practices, respecting personal rights and intellectual property rights, especially copyright belonging to the Seller or third parties, and without disrupting the Website's operation.

§ 5 Price

1. The Price is gross and includes all taxes required by law unless the Seller explicitly indicates otherwise in the Offer.
2. The Seller is a VAT payer.
3. The Price does not include delivery costs or other costs the Client must bear, which will be communicated before placing the order.
4. Discounted Price – the Price after applying a reduction.
5. Lowest Price – the lowest price for the Product during the 30 days prior to the reduction, or if the Product has been offered for less than 30 days – the lowest price from the start of offering until the reduction.
6. The Seller reserves the right to change Product prices and conduct or cancel promotions. Price changes take effect once updated on the Website and do not affect concluded Contracts. Promotions cannot be combined unless stated otherwise in their regulations. Detailed information is provided in each promotion's terms.

• 6 Cooperation Rules and Placing Orders

1. The Client may use the Website 24/7.
2. The Seller may temporarily disable the Website for technical reasons.
3. Orders placed on Saturdays, Sundays, or holidays are processed on the next business day unless different hours are published on https://sklep.polberis.pl/kontakt.
4. The Seller uses external payment operators for online payments (paypal.com, PayU).
5. Payment methods available for ordered Products:
   a. At the Seller’s office or location designated by the Seller.
   b. Cash on delivery with courier.
   c. Bank transfer – payable directly to the Seller’s account after contacting the Seller; product is sent after payment is received and accounted.
   d. Card payment.
   e. Electronic transfer – via paypal.com, PayU; Client will be redirected to the payment service according to its rules.
6. Payment must be made immediately after placing the order unless stated otherwise in the Offer or chosen payment method.
7. To purchase Products through the Website:
   a. Select the Product to buy and click “add to cart” or similar.
   b. Provide required information (e.g., Client data, payment method, delivery method).
   c. Review total price including delivery and additional costs.
   d. Accept the Regulations and place the order, paying according to the selected method. Confirmation will be sent by email.
8. After concluding the Contract, the Seller also sends its terms if not provided before.
9. The Seller may refuse or cancel orders placed using automated systems or scripts on behalf of the user.

§ 7 Physical Product – Order Fulfillment

1. If one or more items are no longer available, the Customer will be informed electronically that the purchase agreement for the items listed in the email could not be concluded.
2. The Product ordered by the Customer will be shipped after the Customer has paid the full price along with the delivery costs.
3. Orders are fulfilled throughout the territory of Poland. When a delivery time is given in business days, this should be understood to mean all days from Monday to Friday, excluding statutory holidays.
4. Orders may be fulfilled outside the territory of Poland, provided that the available delivery methods allow shipping to the given country.
5. The ordered Goods will be dispatched no later than the shipping date specified with the product; the exact dates vary unless otherwise indicated in the Offer.

§ 8 Technical Requirements

1. The Customer may use the Website in accordance with applicable laws and the Terms and Conditions.
2. The Seller declares that the public nature of the Internet and the use of services provided electronically may involve the risk of unauthorized access to or modification of Customer data; therefore, Customers should use appropriate technical measures to minimize the risks mentioned above.
3. In order to use the Website or place an order, the Customer must have:
   a. a current version of an Internet browser supported by the manufacturer with Internet access (e.g., Opera, Mozilla Firefox, Google Chrome);
   b. an active email account.
4. If the use of the Website or Products requires additional technical requirements, the Customer will be informed prior to using the Website or placing an order for the Product.

§ 9 Complaints

1. The Seller is responsible for the conformity of the item with the sales agreement under the terms specified in Article 43a and subsequent provisions of the Consumer Rights Act.
2. This chapter defines the rules of liability for conformity of the service with the Agreement obligating the transfer of ownership of the Goods to the Consumer and the Entrepreneur acting as a consumer for agreements concluded from January 1, 2023.
3. The provisions of Book Three, Title II, Chapter XI of the Civil Code of April 23, 1964, shall not apply to agreements obligating the transfer of ownership of Goods, including in particular sales agreements, delivery agreements, and contracts for work being Goods, and only the Consumer Rights Act applies. Detailed information on the above rules is provided in the Consumer Rights Act, and these Terms and Conditions are not intended to limit or alter them.
4. If the Goods are not in conformity with the agreement, the Customer may request their repair or replacement or, in cases specified in the Consumer Rights Act, also withdraw from the contract.
5. The Seller may perform a replacement if the Customer requests a repair, or may perform a repair if the Customer requests a replacement, if bringing the Goods into conformity in the manner chosen by the Customer is impossible or would involve excessive costs for the Seller. If both repair and replacement are impossible or would involve excessive costs, the Seller may refuse to bring the Goods into conformity with the agreement.
6. If the Goods are not in conformity with the agreement, the Customer may submit a statement on a price reduction or withdrawal from the agreement if:
   a. the Seller refused to bring the Goods into conformity or did not bring the Goods into conformity;
   b. the lack of conformity persists despite the Seller's attempts to bring the Goods into conformity;
   c. the lack of conformity is so significant that it justifies immediate price reduction or withdrawal from the agreement;
   d. it is clear from the Seller’s statement or circumstances that the Seller will not bring the Goods into conformity within a reasonable time or without undue inconvenience to the Customer.
7. The Customer may not withdraw from the agreement if the non-conformity of the Goods is insignificant.
8. In case of withdrawal from the agreement, the Customer shall promptly return the Goods to the Seller at their own expense. The Seller shall refund the Price along with the original delivery costs (up to the amount of the cheapest standard delivery method offered by the Seller) immediately, but no later than 14 days from the date of receiving the Goods or proof of their return.
9. If the complaint is justified, the Seller bears the costs of delivering the claimed Goods and returning them to the Customer, as well as other necessary costs associated with the complaint process in accordance with the Civil Code.
10. If the complaint is found unjustified (Goods have no defect or the defect arose due to the Customer's fault), the Customer bears the shipping costs to the Seller and the return costs. The Seller may condition the return of the Goods on the prior coverage of shipping costs by the Customer.
11. The Customer may submit a complaint regarding the non-conformity of the Goods with the agreement by sending it to the Seller's address indicated in the Terms and Conditions (correspondence or email address). The complaint should include information allowing the identification of the Customer, the subject of the complaint, and requests related to the complaint.
12. If an incomplete complaint is received, preventing its processing, the Seller shall request the Customer to complete it under the risk of leaving the complaint unexamined. The Customer may submit a complaint using the template attached as Appendix No. 2 to these Terms and Conditions.
13. All complaints are resolved promptly, no later than 14 days from the date of submission. The complainant receives a response in the form of an email sent to the address from which the complaint was sent.
14. Any deficiencies in the complaint submission will be immediately reported to the Customer along with information on how to complete the complaint.
15. The provisions of this chapter do not apply to Goods that serve solely as a carrier of digital content.
16. The provisions of this Chapter concerning the Consumer apply accordingly to agreements concluded by the Entrepreneur acting as a consumer.

§ 10 Warranty

1. In addition to rights arising from statutory warranty or the Consumer Rights Act, some Goods may be covered by a warranty. In such cases, information regarding the warranty will be specified, among others, in the Offer or in a separate document in accordance with the principles provided for in the Consumer Rights Act.

§ 11 Withdrawal from the Agreement

1. This chapter defines the rules for withdrawal from the agreement by the Consumer and the Entrepreneur acting as a consumer.
2. A Customer who is a Consumer or an Entrepreneur acting as a consumer has the right to withdraw from the agreement within 14 days, subject to the provisions below. To exercise the right of withdrawal, the Customer should inform the Seller by a clear statement, e.g., by email or letter sent to the address indicated in the Terms and Conditions. A template withdrawal form is attached as Appendix No. 1 to the Terms and Conditions.
3. The right of withdrawal does not apply to certain agreements, which the Customer will be informed of before placing an Order.
4. The Customer referred to in paragraph 2 is responsible for any reduction in the value of the Product resulting from using it in a manner exceeding what is necessary to determine the nature, characteristics, and functionality of the Product.

§ 12 Returns – Consequences of Withdrawal from the Agreement

1. In the event of withdrawal by the Customer from the agreement, the Seller is obliged to immediately, but no later than 14 days from the date of receiving the withdrawal notification, refund all payments received from the Customer, including delivery costs (except for additional costs resulting from the Customer choosing a delivery method other than the cheapest standard delivery method offered by the Seller).
2. Return address: 62-511 Kramsk, Osowce 25
3. The refund shall be made using the same payment method used by the Customer in the original transaction unless another payment method is explicitly agreed with the Customer.
4. The Seller reserves the right to refuse the refund until the Product is returned or until the Customer provides proof that the Product has been sent, whichever occurs first.
5. The Customer must return or deliver the Product to the Seller promptly, but no later than 14 days from the day they informed about withdrawal from the agreement. The deadline is considered met if the Product is sent before the expiry of the 14-day period.
6. The Seller refunds the delivery cost of the Product up to the amount of the cheapest standard delivery method offered in the Store. The Seller is not obliged to refund the difference in delivery costs.
7. The Seller does not bear the cost of return shipping in case of withdrawal from the agreement within 14 days.

§ 13 User Account

1. The Customer may create a User Account after registering on the Website, hereinafter referred to as the Account. The agreement to create and maintain a User Account is concluded for an indefinite period.
2. The Customer may not have multiple User Accounts or share the User Account with third parties.
3. The Seller sends information related to the User Account to the email address provided by the Customer. The Customer sets an individual password for the Account. The Customer is obliged to set an individual password even if, for the purpose of registering the User Account, the password is generated automatically by the system. After registering the Account, the Customer should promptly set a new password.
4. The Customer may request the deletion of the User Account from the Seller by email or in another manner accepted for communication with the Seller, with a 14-day notice period, without providing a reason.
5. Deletion of the User Account may result in the loss of access to Products provided through the User Account.
6. The Seller may terminate the agreement for creating and maintaining the User Account:
   a. with a 14-day notice period, without giving a reason;
   b. with immediate effect for important reasons, in particular in case of violation by the Customer of the Terms and Conditions or the law, engaging in actions contrary to good practices, or actions that may negatively affect the Website or the Seller’s image.

§ 14 Copyright and Licenses

1. All materials provided by the Seller, including Products, photos, texts, graphics, multimedia, and trademarks, are works within the meaning of the Copyright and Related Rights Act and are legally protected.
2. Copyright to the above materials is held by the Seller or another entity from which the Seller obtained the appropriate license. Materials may also be used by the Seller based on another legal basis.
3. All materials provided by the Seller may be used by the Customer solely for personal use unless otherwise indicated in the Offer. Unauthorized further distribution, sharing, copying, or downloading of materials beyond the scope of permitted use is prohibited.
4. The Seller grants the Customer a non-exclusive license, without the right to sublicense and without territorial limitations. Time limitations result from the Offer or these Terms and Conditions. The remuneration for granting the license is included in the price.
5. The Customer has the right to use the materials in the following fields of exploitation:
   a. reproduction and duplication of the work – producing copies of the work using specified techniques, including printing, reprographic, magnetic recording, and digital techniques for personal use;
   b. trade of the original physical Product – placing it on the market, lending, or renting the original;
   c. distribution of the work in ways other than specified in point b – public performance, exhibition, display, playback, broadcasting and rebroadcasting, as well as making the work publicly available so that anyone may access it at a place and time chosen by themselves.
6. In case of violation of the prohibition referred to in this paragraph, including copyright infringement, the Seller has the right to claim compensation and redress from the Customer. The Customer may bear civil or criminal liability in this regard.
7. The Seller has the right to periodically update the Products.
8. The provisions of the Republic of Poland apply to these Terms and Conditions.

§ 15 Final Provisions

1. During the occurrence of a force majeure, the Parties to the agreement shall be released from any liability for non-performance or improper performance, provided that the circumstances giving rise to the force majeure constitute an obstacle to the performance of the agreement. The above shall also apply to the period immediately preceding or immediately following the occurrence of force majeure, provided that during the specified period the effect of the force majeure constitutes an obstacle to the performance of the agreement.
2. The term “force majeure” shall be understood as an event of sudden or natural character, beyond the control and actions of the Parties, which could not have been foreseen and which could not have been prevented, in particular events such as: flood, war, act of terrorism, imposition of a state of emergency.
3. In situations where the Client is located outside the Seller’s country, they should inform the Seller of this, providing information about their place of residence/seat, for the purpose of enabling the settlement of taxes in accordance with the applicable regulations.
4. When using the Products, it is prohibited to act in a manner contrary to the law, good customs, or violating the personal rights of third parties, as well as providing information of an unlawful nature.
5. Amicable dispute resolution and handling of complaints. The Consumer has the option to contact:
   a. a permanent consumer arbitration court with a request to resolve a dispute arising from the concluded agreement;
   b. the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for the amicable resolution of a dispute between the Client and the Seller;
   c. the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection, to obtain assistance regarding the agreement;
   d. or has the right to use the ODR platform. The platform is used for resolving disputes between consumers and entrepreneurs: http://ec.europa.eu/consumers/odr.
6. The Seller reserves the right to introduce changes to the Terms and Conditions for important reasons, in particular due to changes in legal regulations to the extent that such changes also require the Seller to modify the content of these Terms and Conditions, including changes in the Civil Code, the Consumer Rights Act, the Act on Providing Services by Electronic Means, as well as pursuant to binding decisions of UOKiK, PUODO, or court judgments within the scope corresponding to the issued decisions/judgments, and in the case of significant changes in business factors, provided there is a causal link between the aforementioned change and the change in the cost of providing services by the Seller.
7. The governing law shall be Polish law, subject to clause 9.
8. The competent court shall be a Polish court, subject to clause 9.
9. In the case of a Client being a consumer, the provisions of the Terms and Conditions shall not deprive the consumer of the protection granted under the law of the country of their habitual residence, which cannot be excluded by agreement. If the laws applicable in the consumer’s country are more favorable to them and cannot be excluded by contract, they shall apply to the agreement concluded between the Client and the Seller.
10. The rules regarding the processing of personal data are regulated in the Privacy Policy.
11. The Terms and Conditions are effective from 26-01-2026.

§ 16 Other Provisions Regarding Entrepreneurs

1. The provisions of this paragraph shall apply to an Entrepreneur who is not an Entrepreneur with consumer rights.
2. The competent court for resolving disputes arising between the Seller and an Entrepreneur who is not an Entrepreneur with consumer rights shall be the court competent for the Seller’s seat, excluding Article 46 § 2 of the Code of Civil Procedure.
3. The Seller has the right to terminate the agreement with an Entrepreneur who is not an Entrepreneur with consumer rights immediately. For this purpose, the Seller sends the Entrepreneur a statement of termination of the agreement to their email address or correspondence address. The Entrepreneur waives any claims in this regard.
4. The Seller shall not be liable for lost profits in relation to an Entrepreneur who is not an Entrepreneur with consumer rights.
5. For Entrepreneurs who are not Entrepreneurs with consumer rights, all liability for warranties for physical and legal defects of the sold item is excluded. Entrepreneurs who are not Entrepreneurs with consumer rights are obliged to inspect the goods upon receipt and report any comments directly upon delivery.
6. Entrepreneurs who are not Entrepreneurs with consumer rights are not entitled to withdraw from the agreement.
7. The provisions of these Terms and Conditions regarding returns and complaints do not apply to Entrepreneurs.
8. The Seller’s liability towards an Entrepreneur who is not an Entrepreneur with consumer rights is limited to twice the Seller’s remuneration under the executed Agreement, unless the damage was caused intentionally.

Attachment No. 1
MODEL WITHDRAWAL FORM
Fill out this form if you wish to withdraw from the Agreement.

Date and city:
Your first and last name:
Your address:
Your e-mail:
Your phone:

POLBERIS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
OSOWCE 25
62-511 Osowce, POLAND

Withdrawal from the agreement
I hereby withdraw from the agreement dated:
Order number:

Attachment No. 2
COMPLAINT FORM
Fill out this form if you wish to submit a complaint regarding the non-compliance of the Product with the Agreement.

Date and city:
Your first and last name:
Your address:
Your e-mail:
Your phone:

Order number:
Order date:

POLBERIS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
OSOWCE 25
62-511 Osowce, POLAND

Complaint submission
I hereby inform you that the goods I purchased do not comply with the agreement.

Regarding the product:
Non-compliance was observed on:
The non-compliance of the Product with the agreement consists of:
In view of the above, I request:

Attachment No. 3
REPORT OF ILLEGAL CONTENT
Fill out this form if you wish to report illegal content, content violating the terms of service, or harmful content published via the sklep.polberis.pl platform, including, in particular: content promoting terrorism, depicting sexual exploitation of children, spreading racism and xenophobia, infringing intellectual property rights, cyberstalking, sale of counterfeit or non-compliant products, violating consumer protection rights, unlawful use of copyright-protected materials, illegal offering of accommodation services, and illegal sale of live animals.

Date and city:
Your first and last name:
Your address:
Your e-mail:
Your phone:

POLBERIS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
OSOWCE 25
62-511 Osowce, POLAND

Address or URL(s) of the content you consider illegal:
Which content on the website is illegal (please specify precisely):
Justify your report:

I declare that I have a good faith belief, on behalf of the person or entity I represent in this report, that the information and allegations contained herein are true and complete.

The legal compliance of this document is guaranteed by lawyers from
KZ Law Firm